Mr. Michael Berezin I just wanted to take this time to write to you and inform you of and thank you for a most excellent stay in St. Petersburg at your Nevsky Grand hotel 10 Bolshaya Konyushennaya St.. From my arrival to checkin thru the week of Jan 27 to checkout Feb. 03 it was a pure joy. Your staff were so kind and helpful and made me feel completely at home and safe and well cared for.I really enjoyed my room 715. It was just perfect for a lone person like myself and was clean and well appointed. I had a wonderful trip and look forward to my next stay in your wonderful city and your excellent hotel. I will recomend your hotels to all of my friends without hesitation. thank you so much.
UK 01.12. 2008
Great location. Clean rooms and good breakfast choice. I enjoyed my stay and will definately book again for my next visit - loyalty programme will be a bonus.
Price / performance ratio is good, rooms are a bit shabby but place is clean, people friendly, free soft drinks, adequate breakfast and good coffee. Location is also very good and I enjoyed the instant confirmation which is not always a case when booking a hotelroom in Russia.
Angel Ligero Gomez
Just this email to thank you for everything during my stay in your lovely city and hotel. I would not hesitate to recomend this hotel to my friends. I have had a wonderful holidays and the hotel´s personal were very pleased and proffesional. Thank you very much, and I wish to go back again in your hotels.
Claudette, Nevsky Hotel Grand
Was satisfied with the Hotel but some comments are worth noting. The hotel\'s location is excellent. The room was acceptable but a little too small. The elevators were down for a day and that was a hardship as I was on the 7th floor. I feel they should have offered a blind person a room with a little more space and not on a top floor. The restaurant food was good but hours were limited. I had to rush my meal as they wanted to close. Better hours would be appreciated,. Service requested for the room was excelletn.
We were very satisfied with the efforts initially made to book our group despite being unable to access the secure site for initial payment. The room was lovely as was the view. The staff at reception and on the floor (and at breakfast) were always helpful. Much credit for a pleasant stay should go to them. People really matter. Great location. Regards
Finland 14.10. 2008
Thank you! I have to say that your response is just emphasising the positive aspects I have seen with all these visits. Unique customer orientation, which I have not seen elsewhere! I have said about your hotel to many of my friends, and will continue to do so. It is a real exception from the others. Please pass my greetings to your ownership and other management. with best wishes, Jorma Kajaste.
Rome Italy 29.09. 2008
Rome Italy 21/09/2008 Dear Mrs. Irina. I want to say thanks to you and all your staff. for the welcome we received. We stayed very well. service and cleanliness of the rooms was excellent and very good breakfast. I hope to return soon to your hotel and I will make you a lot of advertising in the travel forum. Andrea Cherubini
Australia 16.07. 2008
Thank you! The girls at the reception have been very helpful and professional, and everyone else has made a pleasant stay!
Guests from USA
We loved Moscow and we love St-Petersburg. The hotel and stuff are very nice and helpfull. Their english is remarkable, and our russian is terrible. we will try to learn more of the language, as we are looking forward to come back.
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